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Version 14 don't see my STL Model anmore
Posted: 09 Jun 2020, 10:18
by martin-michael.kunkies
Hello
This morning I tried to open a STL Model, but the Model sheet is empty, I installed the latest download, the same
when I close the Program I see for a second the model while closing. This is since the Windows 10 2004 update.
Re: Version 14 don't see my STL Model anmore
Posted: 09 Jun 2020, 17:06
by support
Hello,
Please send the STL file to the Technical Support e-mail for investigation.
Mikhail
Re: Version 14 don't see my STL Model anmore
Posted: 09 Jun 2020, 18:36
by martin-michael.kunkies
Actually
It does not matter, what I try to open none of the STL are working anymore
Re: Version 14 don't see my STL Model anmore
Posted: 09 Jun 2020, 19:03
by support
Hello,
Thank you for the information. We will update one of our test machines to Windows 10 2004 and test the problem.
Mikhail
Re: Version 14 don't see my STL Model anmore
Posted: 09 Jun 2020, 19:17
by support
martin-michael.kunkies wrote: ↑09 Jun 2020, 18:36
Actually
It does not matter, what I try to open none of the STL are working anymore
Could you please specify your graphics card vendor/model and display driver version?
Mikhail
Re: Version 14 don't see my STL Model anmore
Posted: 10 Jun 2020, 10:19
by martin-michael.kunkies
I have a plain I5 from Intel the Driver tells me UHD 630
Driver Intel
Date 11.03.2020
Version 27.20.100.7988
Re: Version 14 don't see my STL Model anmore
Posted: 10 Jun 2020, 10:33
by martin-michael.kunkies
Since this morning I have the Problem that the Program freezes when I Load a Model
I have 2 other Windows Machine I try it there and tell you
Re: Version 14 don't see my STL Model anmore
Posted: 10 Jun 2020, 10:45
by martin-michael.kunkies
I tried it on my Notebook with the unregistered latest Version. No Problem at all. Maybe just maybe the reason is MS latest Update 2004
Re: Version 14 don't see my STL Model anmore
Posted: 10 Jun 2020, 11:18
by martin-michael.kunkies
I reinstalled ABViewer with the 32bit Version and with this Version, it works at least, please tell me when you find a Solution for the 64bit Version.
Martin MIchael
Re: Version 14 don't see my STL Model anmore
Posted: 10 Jun 2020, 18:05
by support
martin-michael.kunkies wrote: ↑10 Jun 2020, 11:18
I reinstalled ABViewer with the 32bit Version and with this Version, it works at least, please tell me when you find a Solution for the 64bit Version.
Does it mean that the problem with displaying STL files occurs when using the latest 64-bit ABViewer build (14.1.0.69), while the latest 32-bit build works correctly in the same system?
Mikhail
Re: Version 14 don't see my STL Model anmore
Posted: 05 Dec 2020, 11:33
by martin-michael.kunkies
Sorry that I answer so late but I could not post a reply, when I pressed the Submit Funktion nothin happend.
Does it mean that the problem with displaying STL files occurs when using the latest 64-bit ABViewer build (14.1.0.69), while the latest 32-bit build works correctly in the same system?
The answer is yes with the 32 bit Version it works fine.
Re: Version 14 don't see my STL Model anmore
Posted: 07 Dec 2020, 21:17
by support
Hello Martin,
Could you please try the latest ABViewer build, 14.1.0.76 x64? You may download it at the link
https://cadsofttools.com/download/abviewer_x64.zip
Mikhail