CADSoftTools

Hello,

I am using ABViewer 15, and I receive the same error message whenever I try to open IPT files.

"Error when opening the file"

This happens with all IPT files that I've tried to open. I have noticed any problems with other file types.

Do have any suggestions or solutions? Thank you.

David_ST wrote: ↑

21 Mar 2023, 19:24

Hello,

I am using ABViewer 15, and I receive the same error message whenever I try to open IPT files.

"Error when opening the file"

This happens with all IPT files that I've tried to open. I have noticed any problems with other file types.

Do have any suggestions or solutions? Thank you.

Hello,

Without files it is hard to resolve the issue. Could you send me the IPT files that evoke this error at support@cadsofttools.com?

Regards,
Catherine.

I have sent an example of the file type that is causing the problem to support@cadsofttools.com. Thank you for the help.

Yes please send me the files, I also want to understand what the problem is, I want to know what will answer Catherine.

David_ST wrote: ↑

23 Mar 2023, 17:14

I have sent an example of the file type that is causing the problem to support@cadsofttools.com. Thank you for the help.

SachinKumar wrote: ↑

23 Mar 2023, 17:51

Yes please send me the files, I also want to understand what the problem is, I want to know what will answer Catherine.

Hello,
Thank you for the sent file.
We managed to reproduce the issue with opening IPT files in ABViewer.
I’ve passed your IPT file for further evaluation to ABViewer development team by opening case #7878 in our tracking system.
I will post the feedback when the problem will be fixed.

Catherine.

Hi, I was wondering if a solution was ever found for this problem. Since, I am still having the issue.

Hello David,

The work on this issue is still in progress, when there're any updates on it, we'll inform you immediately

Best regards

CADSoftTools support