Error when opening the file

ymeyen · Post by **ymeyen** » 30 Apr 2009, 10:38

Hi

We're using ABViewer 6.3 in a citrix environment, meaning everybody is using that same program.
Now 1 employee has no problem at all, while another can open most .dwg-files but for some he receives the next error :

Error when opening the file "<filepath+name">

All files can be found at the same location, same accessrights, same origin.
I've done a profile reset for that employee but no change.

Any idea which setting or files I can look for to change/delete?

thanks in advance
Yves

Post by **support** » 30 Apr 2009, 13:05

Hello,

Can you please send us your file to support@cadsofttools.com for testing?

BTW: ABViewer v.7 is released: http://www.cadsofttools.com/download/abviewer.zip

Sergey.

ymeyen · Post by **ymeyen** » 30 Apr 2009, 13:22

Hi Sergey

I've sent you an example file.

Upgrading isn't that easy as we're running 15 servers which only can be upgraded during a maintenance patch once a month.

regards
Yves

CADSoftTools